customer
bill of rights

Owning a home is a critical part of the American Dream. So we believe every homeowner is entitled to the following inalienable rights.

Explore Customer Rights

“Homeowner” is a hard-earned title.

One that deserves respect and professionalism. We believe that the investment you make in your home should be evident to anyone walking down the street. At Power, renovating your most valued asset is more than a project. It’s a privilege. We don’t cut corners on quality or service because we’re as proud of our work as you are of your home.

And as a proud homeowner, we believe you’re entitled to the following inalienable rights:

Customer First

We will treat you as a customer from the first moment we speak – whether you purchase our services or not.

Ownership

You are in charge in your home. So we will only enter your home when invited and only stay as long as we are welcome.

Safety

You deserve to feel safe. So we will only send people of honor and integrity to your home. They will act courteously and be professionally attired. And they will treat you with the respect every homeowner deserves.

Allocation

Your home is precious, so we will always allocate the time necessary to do things right. No corner cutting from our first meeting to the completion of your project.

Respect

Because we respect all homeowners, we will never agree to a project without all owners and relevant parties present, so that you are all fully informed of our services and know what to expect.

Punctual

We will always treat your time with respect. You have the right to expect appointments and installations will be finished on time. If any issues or concerns arise, we will respond promptly. And that response will be from a fully trained Power employee, not an overseas call center.

Fair

You deserve to know that your home-renovation partner will never exploit you. So our pricing will always be “blind” – our price will never vary based on age, race, income, the value of your home, or any other social variables.

Privacy

You deserve privacy for your personal information. So we will use best-practice data-security systems to protect the privacy of your personal information. And we will never sell your data to anyone.

Quality

Quality home renovations are complex. So we will only bring properly trained experts to your home. We will carry all the necessary insurance and other business safeguards. And we will make sure our work fully complies with all ordinances.

Lifetime Guarantee

You deserve to feel great about the investments you make in your home. If there is a mistake, we will be there to make it right. Not just at the time of your project but for the life of your home.